Refund Policy
Last updated October 2026.
Before work starts
Work begins only after you approve a written scope. If you cancel before that, there is nothing to refund.
If something is not right
Tell Hearthessa Chimney Care & Maintenance as soon as possible. We will look at the issue and agree a fair fix with you in writing.
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Notice to householders
Tell us the town and what you are seeing. We call back to set a time.